Returns Policy

You may return most new, unopened items within 7 days of delivery for a refund less shipping. However, if the error is ours (you received an incorrect item, etc.), we will pay the return shipping costs.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Defect Policy

If any item is receivedwith a defective or missing part, we will ship a replacement to you at our costs. Parts damaged by the user will also be replaced if they are available. We do ask that the customer pay for shipping of these replacement parts.

Shipping

We can ship to virtually any address in the world.However, we will only ship to the billing address of the credit card being used for the purchase. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.